FAQ
Everything you need to know about Seleren, our products, ingredients and approach to skincare for growing skin.
About Seleren
Seleren is a skincare brand created specifically for tweens and growing skin. Our products are designed to support the skin barrier, maintain balance, and encourage healthy skincare habits from an early age.
Seleren is designed for tweens and teens, whose skin is beginning to change.
Our gentle formulations are suitable for growing skin and provide a simple foundation for healthy skin habits.
Growing skin has different needs to adult skin.
During the tween and teen years, hormones begin to influence oil production and skin behaviour, but the skin barrier is still developing.
Many products marketed online are formulated for adult concerns and are often too harsh for younger skin.
Our approach focuses on supporting and protecting the skin rather than correcting it.
Ingredients & Formulation
Our products have been formulated with gentle, skin-supportive ingredients and are free from harsh actives that can disrupt the skin barrier.
However, every skin type is unique, and we recommend patch testing before first use.
We intentionally avoid ingredients commonly associated with irritation in younger skin, including:
- Retinoids
- Benzoyl Peroxide
- High-strength exfoliating acids
Our philosophy is to support the skin barrier and microbiome first. For many tweens, a gentle and consistent routine is often the most appropriate place to start.
If your child is experiencing moderate to severe acne, we recommend seeking advice from a healthcare professional.
Using Seleren
We believe skincare should be simple.
A basic routine to start with typically includes:
- Cleanser
- Hydrating Spritz
- Hydrating Serum/Moisturiser
- SPF (during the day)
Consistency is more important than complexity.
Yes, although we generally recommend keeping routines simple.
Introducing too many products at once can make it difficult to understand what is working for the skin.
A simple skincare routine focused on cleansing, hydration and sun protection can be beneficial once skin begins to change.
Skincare at this age should be about building healthy habits, not correcting perceived flaws.
Seleren is designed to support growing skin and may help maintain balance during the early stages of skin changes.
If your child has persistent, inflamed or severe acne, we recommend consulting a GP, dermatologist or qualified healthcare professional.
Payments & Data
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Orders are typically processed within 1–2 business days.
Shipping times vary depending on your location and chosen shipping method.
You will receive tracking details once your order has been dispatched.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
We currently ship Australia-wide.
Returns & Refunds
We comply with Australian Consumer Law. If a product is faulty, damaged, or not as described, you may be entitled to a replacement or refund.
For further information, please refer to our Returns Policy.
We understand that every skin type is different.
If you experience an issue with your order, please contact our team hello@seleren.com and we will work with you to find the best solution.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.